Privacy Policy

Last updated: June 2025

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit this website. This is an independent website for Lotus365 and It’s official Lotus365 platform. By using this website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

When you contact us via WhatsApp or any contact form on this website, we may collect the following information:

  • Your name or WhatsApp display name
  • Your phone number (from WhatsApp)
  • Any messages or requests you send to us
  • Your preferred Lotus365 platform or product (e.g. Lotus365 Blue)

Information Collected Automatically

When you visit this website, we may automatically collect certain technical information, including:

  • Your IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Pages you visit on this website and time spent on each page
  • Referring website or search engine
  • Date and time of your visit

This information is collected via cookies and analytics tools such as Google Analytics. It is used to improve our website and understand how visitors use it.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your request for a Lotus365 ID and connect you with the platform
  • To respond to your enquiries and provide customer support via WhatsApp
  • To improve the content, design and performance of this website
  • To analyse website traffic and user behaviour using analytics tools
  • To comply with legal obligations where required

We do not use your personal information for automated decision-making or profiling.

3. Cookies

This website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Used to understand how visitors interact with the website (Google Analytics)
  • Marketing cookies: May be used to measure the performance of our affiliate links

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of this website.

4. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • With the Lotus365 platform when you request an ID (your phone number may be shared to complete the ID creation process)
  • With analytics providers such as Google, strictly for website analytics purposes
  • With law enforcement or regulatory authorities if required by applicable law

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. WhatsApp conversation data is retained for up to 90 days. Website analytics data is retained for up to 26 months as per Google Analytics default settings.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Third-Party Links

This website contains links to third-party websites, including the official Lotus365 platform domains (lotus365.in, lotus365.com, lotus365.win, lotus365.io). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party website you visit.

8. Children’s Privacy

This website is intended for adults aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it immediately.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict our use of your information
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us via WhatsApp or through our Contact page.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Contact page or reach us directly on WhatsApp.